We hope you will enjoy your purchase from Urbangrains!

However, if you you need to return an item you can do so within 10 working days of receipt, either through PayPal or by contacting us. In this case we can only refund the value of your goods and not shipping charges.

Returned items must be unsealed with tags and packaging in their original condition along with the invoice.

In case a returned item is not in fully resalable condition we reserve the right to refuse the refund or deduct up to 30% of the original price from the refund amount. Please take good care of the products packaging to avoid any damages might occur during transit.

 

Faulty Items

In case of faulty items please write to us about the defect and we will be happy to offer you a full refund.

Cancellations

If you wish to cancel your order please contact us as soon as possible to obtain a full refund and avoid shipping charges. In case your order has already been dispatched, shipping charges cannot be refunded.

Lost or Damaged in Transit

We cannot accept responsibility for any items lost or damaged in transit. We strongly advise to obtain a proof of postage when returning any item.We hope you will enjoy your purchase from Urbangrains!

However, if you you need to return an item you can do so within 10 working days of receipt, either through PayPal or by contacting us. In this case we can only refund the value of your goods and not shipping charges.

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Returned items must be unsealed with tags and packaging in their original condition along with the invoice.